We want you to be completely happy with your purchase from MitzNSimz. If something isn’t right, we’re here to help.

Damaged Items

If your order arrives damaged, we offer hassle-free returns or replacements within 30 days of purchase. Simply get in touch with us and we’ll sort it out as quickly as possible.

Scale Issues

If you’re not happy with the scale of your mini, the same policy applies — just reach out within 30 days, and we’ll work with you to resolve the issue.

How to Request a Return

To start a return, please contact us with your order details and a brief description (photos are helpful for damaged items). We’ll guide you through the next steps.

We aim to make the process as smooth and straightforward as possible — no stress, no hassle.

We are always happy to hear from you.

If you have a question about an item, would like to share with us a picture of your painted masterpiece, or would like to request a custom order from us, please drop us a note!

We are happy to help!